Refund policy

At Doyenne, we believe in creating pieces that are meant to be carried for years to come. If your purchase isn't quite right, we're here to help.

Returns

We accept returns within 14 days of delivery for eligible items purchased directly from Doyenne.

To be eligible for a return, your item must be:

  • Unused and in its original condition

  • Free of any signs of wear, scratches, stains, or damage

  • Returned with the original dust bag, hangtag, packaging, and any included accessories

  • Shipped back in the original protective packaging whenever possible

All returned items undergo inspection upon arrival. Items that do not meet these requirements may be returned to the sender.

Pre-Orders

Because each pre-order is reserved specifically for you, pre-order cancellations are accepted until your order has shipped.

Once a pre-order has been delivered, it follows the same 14-day return policy as in-stock items, provided the bag meets all return eligibility requirements. Many luxury brands similarly begin the return window upon delivery rather than at the time the order is placed. 

Final Sale

The following items are final sale and cannot be returned or exchanged:

  • Personalized or monogrammed items

  • Gift cards

  • Items marked Final Sale

  • Products showing signs of use or wear

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or we shipped the incorrect item.

We recommend using a tracked and insured shipping method. Doyenne is not responsible for returns lost in transit.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include your order number along with photos of the item and packaging. We'll make it right as quickly as possible.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

For questions please email our Client Concierge team at hello@the-doyenne.com