Shipping policy
Every Doyenne order is carefully inspected, packaged, and prepared to arrive beautifully.
Processing Times
In-Stock Orders
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order ships, you'll receive a confirmation email with tracking information.
Pre-Orders
Items marked Pre-Order will ship within the estimated timeframe displayed on the product page.
If your order includes both pre-order and in-stock items, your entire order will ship together once the pre-order item is ready unless otherwise noted.
Domestic Shipping
We currently ship throughout the United States.
Shipping rates are calculated at checkout based on your delivery location and selected shipping method.
International Shipping
Doyenne proudly ships worldwide.
International shipping rates and delivery estimates are calculated at checkout.
Please note that duties, taxes, customs fees, and import charges are the responsibility of the customer unless otherwise stated. Delivery times may vary depending on your country's customs process.
Order Tracking
Once your order has shipped, you'll receive an email containing your tracking information so you can follow your package every step of the way.
Shipping Delays
While we do our best to ensure timely delivery, Doyenne is not responsible for delays caused by carriers, weather, customs clearance, or other circumstances outside of our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Doyenne is not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us due to an invalid address, additional shipping charges may apply to reship the order.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Doyenne is not responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact us at hello@the-doyenne.com, and we'll gladly assist you in filing a claim with the carrier.